IT Service Level and Service Portfolio Manager (Ref. #18170)

Beschreibung: 

On behalf of our client we are looking for a IT Service Level and Service Portfolio Manager.IT Service Level manager is a strategic and tactical role within our customer's global IT. It shall ensure that the IT service portfolio and the service catalogue is managed for a global shared service IT. Your Responsibilities:

  • Manage the service portfolio and the service catalogue on a global and regional level
  • Support Service Strategy, Service Design and Service Pricing 
  • Define services, service and operational level agreements and their underpinning contracts
  • Manage the technical and economical influence of demands for current and future IT 
  • Manage the cost distribution mechanisms for services
  • Define and align IT service recharges and support the budgeting process
  • Be an interface to Finance Department, IT capacity management and IT strategy function 
Anforderung: 

You have the following skills and experience:

  • Min. 3 years in similar position as a Service Level and Service Portfolio Manager
  • Experience in ServiceNow appreciated
  • Strong quality attitude 
  • Strong analytical, planning and problem solving skills 
  • Ability to work and succeed in a dynamic and multi-cultural matrix organization
  • Willingness to travel worldwide
  • Fluent command of oral and written English as the corporate language; knowledge of German or any other language would be an advantage
Einsatzort: 
Zurich Unterland
Startdatum: 
asap
Pensum: 
100%
Projektdauer: 
3MM+
Ansprechpartner:

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