IT Service Level and Service Portfolio Manager (Ref. #18170)
CONTRACT
Description:
On behalf of our client we are looking for a IT Service Level and Service Portfolio Manager.IT Service Level manager is a strategic and tactical role within our customer's global IT. It shall ensure that the IT service portfolio and the service catalogue is managed for a global shared service IT. Your Responsibilities:
- Manage the service portfolio and the service catalogue on a global and regional level
- Support Service Strategy, Service Design and Service Pricing
- Define services, service and operational level agreements and their underpinning contracts
- Manage the technical and economical influence of demands for current and future IT
- Manage the cost distribution mechanisms for services
- Define and align IT service recharges and support the budgeting process
- Be an interface to Finance Department, IT capacity management and IT strategy function
Requirements:
You have the following skills and experience:
- Min. 3 years in similar position as a Service Level and Service Portfolio Manager
- Experience in ServiceNow appreciated
- Strong quality attitude
- Strong analytical, planning and problem solving skills
- Ability to work and succeed in a dynamic and multi-cultural matrix organization
- Willingness to travel worldwide
- Fluent command of oral and written English as the corporate language; knowledge of German or any other language would be an advantage
Location:
Zurich Unterland
Start date:
asap
Workload:
100%
Project duration:
3MM+
Contact person:
Interested? Ms Chantal Meyer (+41 44 810 90 90) looks forward to receiving your application.
PROSTAFF Schweiz Llc. - Europa-Strasse 17 - CH-8152 Glattbrugg
+41 44 810 90 90 - www.prostaff.ch
